Terms & Conditions
Welcome to RentNGo Vizag. By using our website, requesting a booking, or renting a vehicle through RentNGo, you agree to comply with the following Terms & Conditions.
1. Booking and Confirmation
- All booking requests are subject to availability and approval by the RentNGo administration/vehicle owner.
- A booking request is not considered finally confirmed until it has been approved by the admin/vehicle owner.
- Customers must provide accurate and complete information during the booking process.
- RentNGo reserves the right to reject or cancel a booking if the information provided is inaccurate, incomplete, or if the vehicle is unavailable.
2. Customer Eligibility
- The customer must provide valid identification and driving-license information when requested.
- The customer must be legally permitted to drive the rented vehicle.
- The vehicle must only be driven by the customer or additional drivers approved by the owner.
- The customer is responsible for ensuring that all submitted documents are genuine and valid.
3. Two-Wheeler / Security Deposit Requirement
Important Security Requirement:
Depending on the vehicle and rental conditions, the customer may be required to hand over their own two-wheeler as security during the rental period.
If the customer does not have a two-wheeler available to provide as security, the customer may instead be required to pay a security deposit.
The security-deposit amount may vary depending on the car being rented and the applicable rental conditions. Customers must contact the vehicle owner/RentNGo before confirming the booking to know the exact security-deposit amount and applicable requirements.
4. Security Deposit Conditions
- The applicable security deposit must be provided before or at the time of vehicle handover, as instructed by the vehicle owner.
- The deposit may be used to cover eligible charges arising from damage, loss, misuse, traffic violations, late returns, fuel shortages, or other customer liabilities.
- Any refundable balance will be returned according to the owner's applicable security-deposit policy after the vehicle has been inspected.
- Customers should contact the owner in advance if they need clarification about the security deposit.
5. Vehicle Handover and Inspection
- The customer should inspect the vehicle before accepting it.
- Existing scratches, dents, mechanical issues, or other visible damage should be reported to the owner before the vehicle is taken.
- The customer is responsible for returning the vehicle in substantially the same condition in which it was received, subject to normal wear and tear.
6. Rental Period
- The vehicle must be collected and returned according to the agreed booking dates and times.
- Customers must contact the owner if they expect to be late for vehicle return.
- Additional charges may apply for late returns.
- Extending a rental period is subject to vehicle availability and owner approval.
7. Vehicle Use
- The vehicle must be used responsibly and only for lawful purposes.
- The customer must not use the vehicle for racing, illegal activities, or any activity that may damage the vehicle.
- The customer must not allow an unauthorized person to drive the vehicle.
- The customer must follow all applicable traffic laws and regulations.
8. Traffic Fines and Violations
Any traffic fines, penalties, challans, toll charges, parking charges, or other expenses caused by the customer's use of the vehicle during the rental period are the customer's responsibility.
9. Fuel Policy
The vehicle should generally be returned with the fuel level agreed upon at the time of handover. Additional fuel charges may apply if the vehicle is returned with less fuel than agreed.
10. Vehicle Damage or Loss
The customer may be responsible for costs resulting from damage, loss, theft, misuse, negligent driving, or failure to follow the owner's instructions during the rental period.
Important:
Customers should immediately inform the vehicle owner if the vehicle is involved in an accident, damaged, stolen, or develops a serious mechanical problem.
11. Cancellation
- Cancellation policies may vary depending on the vehicle owner and booking conditions.
- Any applicable cancellation charges or refund conditions will be communicated by the owner.
- RentNGo may cancel a booking when necessary because of vehicle availability, safety, documentation, or other legitimate reasons.
12. Payment
Customers must make payments according to the payment instructions provided by RentNGo or the vehicle owner. Applicable rental charges, security deposits, additional charges, and other agreed fees must be paid as required.
13. Customer Responsibility
The customer is responsible for the vehicle throughout the rental period and must take reasonable care of the vehicle, keys, documents, accessories, and any other property provided with the vehicle.
14. Owner Contact and Vehicle-Specific Conditions
Vehicle owners may have additional requirements depending on the particular vehicle. Customers should contact the vehicle owner before confirming a booking if they have questions regarding security deposits, documents, payment, vehicle usage, pickup, return, or other rental conditions.
15. Changes to These Terms
RentNGo may update these Terms & Conditions from time to time. The latest version published on this website will apply to future bookings.
16. Agreement
By submitting a booking request or renting a vehicle through RentNGo, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not proceed with the booking.